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PetSafe HQ Points System Policy

The Points System Policy was last updated on 20/01/2024.



The PetSafe HQ Points System is designed to reward our loyal users for their engagement and participation in various activities within the PetSafe HQ community. Activities such as referring new users, participating in Pet Polls and Trivia Quizzes, and more can earn user’s points. These points can be converted into balance credits, which can then be applied as discounts on subscription plans. This policy governs your participation in the points system.


Earning Points

  • Points can be earned through specified activities such as successful referrals, participation in Pet Polls and Trivia Quizzes, and other promotional events.
  • The allocation of points for each qualifying activity is transparently outlined on the PetSafe HQ platform. For a detailed overview of the activities eligible for point accumulation and their corresponding point values, please refer to the list available here: [Insert Link].


Conversion of Points

  • Points can be converted into balance credits at a rate specified by PetSafe HQ. This is displayed on the link above and before you convert your points.
  • Balance credits can be used to offset the cost of subscription plans.


Restrictions and Limits

  • Points are non-transferable and cannot be exchanged for cash.
  • The maximum number of points that can be earned or redeemed within a certain period (e.g., monthly or yearly) may be capped to maintain financial stability and integrity of the system.
  • PetSafe HQ reserves the right to adjust point values and conversion rates at any time without prior notice.


Referral Program

  • Points awarded for referrals are contingent upon the referred individual verifying their account completely.
  • Referral points are credited to the referrer’s account only after the referred individual meets the specified conditions.



Participation in Pet Polls and Trivia Quizzes

  • Points awarded for participation in polls and quizzes are subject to the user’s compliance with the rules and fair play.


Account Activity

  • PetSafe HQ reserves the right to monitor account activity. Any fraudulent or abusive behaviour may result in the forfeiture of earned points and possible account suspension.


Modification of Points System

  • PetSafe HQ may modify the terms of the points system, including the ways in which points can be earned and used, at any time.
  • Users will be notified of any significant changes to the points system.


Dispute Resolution

  • In case of any disputes regarding the points system, decisions made by PetSafe HQ will be considered final.
  • Users can contact PetSafe HQ’s support team for clarification or resolution of any issues related to the points system.


Limitations of Liability

PetSafe HQ makes every effort to ensure the reliability and accuracy of our services. However, are not liable for any inaccuracies or lapses in the services provided.


Contact and Support

For any questions or assistance regarding the points system, please contact us at



This policy is designed to ensure the fair and equitable distribution of rewards to our active and engaged community members, while maintaining the financial integrity and sustainability of the PetSafe HQ Points System.